Privacy Policy

Welcome to Koinpoint. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services. By using our app, you agree to the collection and use of information in accordance with this policy.

• Personal Information: Information you provide directly, such as your name, email address, phone number, and payment details when creating an account or making a transaction.
• Transaction Information: Details about transactions you perform within the app, including crypto transactions, gift card purchases, and airtime or data purchases.
• Device Information: Information about the device you use to access the app, including IP address, browser type, and device identifiers.
• Usage Information: Data on how you interact with the app, such as pages visited, features used, and other user activity.

• To process and manage your transactions, including crypto, gift card, and airtime/data transactions.
• To improve our app, troubleshoot issues, and enhance the user experience.
• To send you notifications related to your transactions and account status.
• To comply with legal obligations and protect against unauthorized or fraudulent activity.
• To provide customer support and respond to your inquiries.

• With Service Providers: We may share your information with third-party providers, including Paystack, Flutterwave, and CoinPayments, to process payments and transactions.
• With Legal Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Business Partners: If we engage in a business partnership, acquisition, or merger, your information may be transferred as part of that transaction.

We take reasonable measures to protect the security of your information. However, please be aware that no security measures are perfect, and we cannot guarantee the security of your data against unauthorized access, hacking, or data breaches.

We retain your information as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once your information is no longer necessary, we will securely delete or anonymize it.

• Access and Correction: You may request access to or correction of your personal information by contacting us.
• Data Deletion: You may request that we delete your personal information, subject to certain legal obligations.
• Marketing Preferences: You may opt out of receiving promotional emails or notifications from us by following the unsubscribe instructions in the emails or contacting us directly.

Koinpoint is not intended for use by individuals under the age of 18. We do not knowingly collect or store personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Our app may contain links to third-party websites or services that we do not control. This Privacy Policy does not apply to these third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy periodically. When we make changes, we will update the effective date at the top of the policy. Your continued use of the app after any changes indicates your acceptance of the revised Privacy Policy.

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Email: support@koinpoint.com

Address: Plot 444A tai solarin Avenue Along 5th Avenue, Gwarimpa, Abuja